Security and Privacy

Privacy policy

Information Collection, Use and Registration
In order to use this Web site and the services it provides, you must first complete the registration form and create a user name and password. During registration you are required to give contact information such as name, surname, home and shipping address, telephone number and email address. We use this information to contact you about the services on our site in which you have expressed interest.

Based upon the information you provide us with, we will send you a welcome-mail to verify your user name and password and to activate your account. We will also occasionally send you information on our services or special deals and promotions but especially if an event for which you had purchased tickets got cancelled, changed or postponed. If you wish to subscribe to our newsletter covering above mentioned information, we will use your name and email adress to send the newsletter to you. You can sign up for this service on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section of this document.

EVENTIM SI d.o.o. is the sole owner of the information collected on
EVENTIM SI d.o.o. collects personally identifiable information from our users at several different points on our Web site. EVENTIM SI d.o.o. will not make these informations accessable to any third party.

If you purchase a ticket or any other service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, telephone number and shipping address) and financial information (such as credit card number, expiration date and name of credit card holder if you wish to pay by credit card).

We use this information for billing purposes and to fulfill your orders. Based upon the personally identifiable information you provide us with, we will send you a complete invoice with purchase ID number and all other relevant information. If we have trouble processing an order, we will use information collected on your registration form to contact you.

Customer Service
Based upon the personally identifiable information you provide us with, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone.

We store information that we collect through cookies, log files but we do not create a “profile” of your preferences. We do tie your personally identifiable information to your purchasing history. We do not share your profile with any third party.

Surveys or Contests
From time to time we may provide the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor site traffic and to make an option for participants to subscribe to our mailing list.

We will not share the personally identifiable information you provide us with within a contest or survey with any third party.

Information Sharing and Disclosure
We share personally identifiable information with third party agents and service providers.

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at We offer an opportunity to opt-out on our “Change your settings page”, or you may contact us at or Eventim Si d.o.o., Celovška cesta 25, SI - 1000 Ljubljana, Slovenia to opt-out.

Log Files
As it is the fact on most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires once you close your internet browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “help” file. For more information on cookies and how to manage them please visit the cookie resource web site at this address:

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. If you reject cookies, you may still use our site, but your ability to use most of the areas of our site will be limited.

None of our business partners uses cookies on our site.

Links to Other Sites
This web site contains links to other sites that are not owned or controlled by EVENTIM SI d.o.o.. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

This privacy statement applies only to information collected by this web site.

Access to Personally Identifiable Information
If your personally identifiable information changes you may correct or update it by making the change on our “Change your settings page” or by contacting us at or Eventim Si d.o.o., Celovška cesta 25, SI - 1000 Ljubljana, Slovenia.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our web site, you can send an email to us at or Eventim Si d.o.o., Celovška cesta 25, SI - 1000 Ljubljana, Slovenia.

Business Transitions
In the event EVENTIM SI d.o.o. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a major portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our web site for 30 days of any such major change in ownership or control of your personal information.

Changes in this Privacy Statement
If we decide to change our privacy policy we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at or Eventim Si d.o.o., Celovška cesta 25, SI - 1000 Ljubljana, Slovenia.